ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT.

It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

Why choose ManageEngine ServiceDesk Plus?

One Install and you are all Set! With ServiceDesk Plus, there are no add-ons or complications, just one install (approx 15 minutes), the browser fires up with product screen with all the modules. You are all set to start.

Point-and-Click is all you need to configure email accounts, define SLA, workflow actions, notifications, and advanced reports. Configuring ServiceDesk Plus as your help desk or an ITIL ServiceDesk is easy to setup completely in a few days. ServiceDesk Plus packs help desk, asset management, Incident, Problem, Change Management, CMDB, Contracts, Purchase Orders, and Reports. The Tabs can be turned off and on based on your license or your preferences. As it packs everything in one, it’s easy to understand, maintain, and manage.

ManageEngine ServiceDesk Plus includes built in ITIL Framework

We have defined around 80% of the ITIL processes templates such as Incident, Problem, Change Management, and CMDB. You can customize the rest 20% via point and click. Yes, It’s a bold step but it works like magic and helps you implement ITIL faster.

Self Service Portal		Business Rules
Knowledge Base		Notification Rules
Email Request		Reports
Multi-Site Support		User Survey
SLA Management		Custom Request Form
Flash Reports		API Integration

ManageEngine ServiceDesk Plus Key Features

ManageEngine ServiceDesk Plus is packed with great service desk features.

The web-based Self-service Portal reduces the help desk call volume by allowing the user to raise their own requests and the robust knowledge-base allows users to find their own solutions before raising a request using ServiceDesk Plus.

ServiceDesk Plus can automatically import emails to the helpdesk application and convert them in to requests.You can improve customer satisfaction by defining your SLA and setting up different escalation levels for the SLA violations in your help desk software.

Send confirmation receipts to the users and support engineers automatically from your help desk software by enabling notification rules. Get these automatic alerts from ServiceDesk Plus at the time of request logging or a change inside the request or whenever the request gets assigned to a technician or a group or at the time of SLA violations. The diagram below illustrates the Helpdesk Work flow:

Enable the auto-dispatch of Requests to different levels, priorities, categories, technicians etc., by using business rules. Around 70 percent of the requests coming to your help desk software get assigned automatically into appropriate classifications using business rules.

ManageEngine ServiceDesk Plus Versions

ServiceDesk Plus is available in three versions:

Standard Edition - Base Level Help Desk Software
Professional Edition - Help Desk Software with Asset Management
Enterprise Edition - ITIL Ready Help Desk Software with Asset Management

	Standard Edition	Self-Service Portal Knowledge Base Multi-site Support SLA Management Help Desk Reports
	Professional Edition	Help Desk Management Agent based Scanning Software Asset Management Asset Inventory Reports Purchase & Contracts Management
	Enterprise Edition	Incident Management Asset Management Problem Management Service Catalog Change Management CMDB

ManageEngine ServiceDesk Plus Downloads and Requests

To download ManageEngine ServiceDesk Plus, click on the link below. Please email any questions or queries relating to this product This email address is being protected from spambots. You need JavaScript enabled to view it.

Main Menu

General Enquiry

For general queries, please use the form below or email us at: sales@plixer.com.au